Contact Us

Have questions or feedback? We'd love to hear from you! Feel free to reach out using the contact form below or connect with us via email or phone. Our dedicated team is here to assist you and provide the information you need. Your input is valuable to us as we strive to enhance your experience. We aim to respond promptly and look forward to assisting you.

Get In Touch

We’re here to listen, help, and connect with you in a way that feels safe.

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Q1: Is this therapy?

UnderstandMe™ is not a clinical platform. We don’t diagnose or treat. We offer emotionally grounded support—without trying to fix you.

Sage is a supportive character within Your Emotional Support Concierge™. She represents gentle, emotionally attuned support delivered consistently.

Absolutely. UnderstandMe™ pairs well with therapy or coaching. Think of us as a daily touchpoint between sessions.

Yes. In fact, we specialize in the moments that come before a crisis—those soft, steady nudges that keep you grounded.

Q5: How do I receive messages?

You can choose email or SMS. You’re always in control of how and when support arrives.

We currently support users in the U.S., U.K., and Canada. Expansion into the Caribbean is coming soon.

Yes, at any time—no pressure, no questions.