1. Who We Are
UnderstandMe™ is an emotional wellness brand offering non-clinical support through digital tools, personalized check-ins, and emotionally affirming content. Sage, Your Emotional Support Concierge™, is a non-clinical companion and is not a substitute for therapy or professional mental health care.
2. Non-Clinical Disclaimer
UnderstandMe™ and Sage, Your Emotional Support Concierge™, do not provide medical advice, diagnosis, or treatment. The content provided is for general emotional support and self-reflection. We are not a crisis service. If you are in crisis or need clinical care, please contact a licensed professional or emergency services.
3. User Eligibility
You must be at least 13 years old to use our services. If you are under 18, you must have parental or guardian permission. Use of this platform by minors is subject to compliance with applicable privacy laws (COPPA, etc.).
4. Accounts & Memberships
Some services require account creation. You agree to provide accurate information and maintain confidentiality of your login credentials. You are responsible for all activity under your account.Paid memberships (e.g., Concierge Support) renew monthly and can be canceled at any time. No refunds are issued for unused time unless otherwise stated.
5. Content Use & Intellectual Property
All content on UnderstandMe™, including written messages, designs, videos, and prompts, is the intellectual property of UnderstandMe™ and may not be copied, modified, sold, or redistributed without written permission.6. Digital Product UseDigital downloads (such as journals and affirmation packs) are for personal, non-commercial use only. You may not resell, reproduce, or distribute them in any form.
7. Payment & Subscriptions
Payments for products or services are processed securely. Subscription services auto-renew unless canceled before the billing cycle ends. UnderstandMe™ reserves the right to update pricing with notice.
8. International Use
UnderstandMe™ currently supports users in the U.S., Canada, and the U.K. Expansion to other countries is ongoing. Users outside these regions use the platform at their own discretion, and are responsible for compliance with local laws.
9. User Conduct
You agree not to misuse the platform, spam others, or attempt to harm the system. UnderstandMe™ reserves the right to suspend or terminate access for any reason, including misuse or violation of these Terms.
10. Privacy
Your use of our platform is also governed by our [Privacy Policy], which outlines how your data is collected, used, and protected. We take user privacy seriously and do not sell your information.
11. Limitation of Liability
UnderstandMe™ and Sage, Your Emotional Support Concierge™ are not liable for any indirect or consequential damages arising from your use of the platform. Use of the service is at your own discretion and risk.
12. TerminationYou may stop using our services at any time. We reserve the right to suspend or terminate services with or without cause, at any time, and without prior notice.
13. Changes to These Terms
UnderstandMe™ may update these Terms periodically. Continued use of the platform after changes indicates your acceptance.
14. Contact Us
If you have questions about these Terms, email us at: [email protected]