1. Who We Are
UnderstandMe™ is the data controller responsible for the processing of your personal data. Sage, Your Emotional Support Concierge™, is a service and product offered through the UnderstandMe™ platform.
2. Voluntary Participation and Disclaimer
Participation in UnderstandMe™ and Sage is completely voluntary. The services we offer are not intended to diagnose, treat, or prevent any medical or psychological condition. Sage does not provide therapy or clinical intervention. This service is not a substitute for professional medical advice or crisis management. If you are in crisis, please contact local emergency services or a licensed mental health provider. UnderstandMe™ is not HIPAA-regulated and does not collect protected health information.
3. Information We Collect
We collect personal data including but not limited to your name, email address, location (country-level), device information, engagement data (such as time spent in the app), and preferences. For minors under 18 years, we do not knowingly collect personal information without parental or guardian consent as required by law (COPPA). We do not collect sensitive or health-related information.
4. How We Use Your Information
Your information is used to:
Provide access to emotional support content and digital tools Personalize your Sage experience Send updates, prompts, and nudges if subscribed Improve our services and understand usage trends Process payments and manage memberships
5. Global Data Rights (GDPR/CCPA)
For users in the European Union (GDPR) and California (CCPA/CPRA), you have the right to:
Access, update, or delete your dat a Withdraw consent at any time Request that we not sell or share your data ( UnderstandMe™ never does)
To make a request, email:
s[email protected]
6. Data Retention and Protection
We retain your information only as long as necessary to provide the services outlined. We implement appropriate security measures to protect your information, but no method of electronic transmission or storage is 100% secure.7. Children's Privacy and COPPA
UnderstandMe™ is designed to be accessible to minors, but we do not knowingly collect personal data from children under the age of 13 without verifiable parental consent. If we discover such data was collected without consent, it will be deleted immediately.8. Referral & Affiliate Tracking
UnderstandMe™ may use referral or affiliate links. When you interact with these links, we may receive a small commission or analytics data. This does not affect your rights or the cost of the product.9. Contact Us
If you have questions about this Privacy Policy, your data, or your rights, contact us at:
Email:
[email protected]